Your reliable companion
just in case
smartangel® combines emergency calls, vital signs, location tracking and personalised alarm procedures in a single system. This enables any abnormalities to be detected earlier and ensures that the appropriate contacts can be reached more quickly in an emergency.
Three building blocks. One interconnected safety net.
From the ANG device, which is ready for use straight away, to the connected WeCare system, right through to the people who are there for you when it matters most.
ANG devices
Supplied pre-configured, ready for immediate use and with a built-in SIM card for use across Europe – included in the subscription.
02
WeCare system
Connects ANG devices, the customer portal and personal settings. Information and defined workflows are consolidated centrally.
03
Personal emergency network
Contacts the stored contacts in the specified order. The 24/7 emergency call centre can be integrated as a back-up or as the first point of contact.
ANG devices: ready when you need them
We’ll set up your ANG to match your configuration, and it’ll be delivered to your home ready to use straight away – with no time-consuming on-site setup required.
- Portable emergency call device with direct telephone function
- Delivered pre-configured and ready for immediate use
- SOS activation and direct voice connection via the device
- No on-site installation and no additional smartphone required
WeCare system: everything connected, all in one place
In the background, the WeCare system connects the ANG devices to the customer portal and the workflows you have defined. Information is displayed centrally; when specific events occur, the system triggers the appropriate actions in accordance with your configuration.
- Health metrics for ANG1, ANG2 and ANG4, as well as device, status and event information, clearly presented in the portal
- Notifications for configured events such as a fall, an SOS or a low battery
- Location tracking, reminders, device functions and alarm procedures can be configured centrally
- Medical information, medication and important documents can be stored here
- Authorised access for relatives, carers, nursing staff and medical staff
- Portal available in German, French, Italian and English
Personal emergency network: the right people at the right time
In the event of an incident, the system operates according to the call sequence you have individually set up. As a rule, your personal emergency contacts are notified first. Depending on your subscription and configuration, the 24/7 emergency call centre can be set up as a back-up or as the first point of contact.
- Personal emergency contacts in a defined order
- Direct voice connection via the ANG device
- Automatic emergency text messages to pre-registered contacts – depending on the incident and configuration
- With the Assistance Service: an unlimited number of emergency contacts and customisable call schedules
- With the Assistance Service: Bypassing Combox or the answering machine so that the call chain continues
- 24/7 emergency call centre can be configured as a back-up or as the first point of contact
Manage it yourself – or have us customise it for you
You or authorised relatives can manage settings on the portal yourselves. If you wish, we can advise you in person and make changes to emergency contacts, call schedules, device functions or reminders on your behalf. Our team is available in person from 8 am to 6 pm, Monday to Friday.
smartangel® – All the benefits at a glance
| Criterion | smartangel® WeCare | Traditional emergency call systems | Smartwatches with an emergency call function | Care and monitoring apps |
|---|---|---|---|---|
| Automatic fall detection | ✓ | – | in part | – |
| Vital signs monitoring | ✓ automatically | – | in part | – |
| Proactive prevention | ✓ | – | – | in part |
| Direct, real-time voice connection | ✓ even if you faint | ✓ | – | – |
| Indoor and outdoor use | ✓ network-dependent | – | in part | – |
| No installation required | ✓ Plug & Play | – | – | – |
| Suitable for older people, children or professionals | ✓ | – | in part | in part |
| Portal & system with modular control options | ✓ | – | – | in part |
Your benefits at a glance
Here is an overview of the key components of our system. They demonstrate how smartangel® combines emergency calls, personalised support and digital features in a single solution.
Simple & Convenient
- No installation required
- All included in one device
- All-inclusive price: devices, call charges, the SmartAngel portal, support, etc.
- Subscription periods: 3 | 6 | 12 months
Automatic functions
- Vital signs checks at ANG1, ANG2 and ANG4: blood pressure | pulse | SpO₂
- GPS tracking: Time-interval-based | Ad hoc tracking via the portal
- Automatic call answering (after 2 rings)
- Automatic emergency text messages to pre-registered emergency contacts in the event of configured alarm events
Safety features
- Fall sensor with adjustable sensitivity
- Anti-runaway protection
- SOS button with direct voice connection
Medical Information Repository (Portal)
- Deposit of medical or other important data
- Contact details for doctor / home care service / medication
- Information about the key box (code/location)
- Depositing emergency keys
Contact Management
- Emergency contacts and call sequence can be customised
- With the Assistance Service: an unlimited number of emergency contacts and customisable call schedules
- With Assistance Service: Bypass Combox/answering machine so that the call chain continues
- SmartAngel emergency call centre, depending on the configuration, acts as the first point of contact or as a back-up; within the Assistance Service, it acts as a 24/7 back-up
- Phone book with up to 10 contacts on the ANG2 and ANG4 models
Battery management & notes
- Voice prompts: “Battery fully charged” | “Battery needs charging” (at 15%)
- SMS alert to emergency contacts when the battery is low
Daily support
- Audible reminders to take medication (up to 3 times a day)
- Daily audible alarm clock
Service & Replacement
- Personal advice before and after your purchase
- On request, we can apply changes to device, portal and emergency call configurations directly
- Personal support: Monday–Friday, 8 am–6 pm
- Free replacement of faulty devices for 2 years
- Complete replacement of the equipment after 2 years
